Return & Exchange Policy

We at The Minies have crafted our products with all our love. Hope you love them as much as we do. We will take care of shipping & exchanges at our end.

We offer 7 days of hassle-free returns & exchanges from the date of delivery and a further 7 days for the returned product(s) to reach us. If 7 days have gone by since your order delivery, unfortunately, we won’t be able to offer you a refund or exchange.

We also offer reverse pick-up services at no additional costs or charge.

Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address.

Reverse Pick Up is subject to the availability of the service in your area pin code.

For COD orders, a coupon code will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.

Please return your product(s) in the same condition as it was shipped.

To be eligible for a return, the product must be in:

  • Used and in the same condition as you received it
  • The original packaging.

If the products are returned in poor condition or have clearly been worn, a refund would not be provided.

A refund shall not be processed in the following cases:

  • If the product is returned after seven days
  • If the item is worn, damaged, or not in its original packaging

Exclusive Sale

  • Any orders placed during our Sale period will not be eligible for returns
  • In case of a size issue, defective or damaged product, we would be happy to assist you in exchange for the orders placed during the sale.
  • Exchange is subject to size availability

Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account.

PLEASE NOTE: REFUNDS / BANK TRANSFERS ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

Payments made with the COD option. WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH IS VALID FOR 1 YEAR FROM THE DATE OF ISSUANCE OF THE COUPON CODE.

  • For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For COD orders, a coupon code will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.

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    Shipping Charges are Non-Refundable

    You can get in touch with us about any issues at our customer support portal or drop us a line at

    You can get in touch with us about any issues at our customer support portal or drop us a line at letschat@theminies.com and we will be happy to help. For a faster response, send us a message on Instagram @wetheminies. You can also reach us at +91 7485969699. All queries will be solved between Monday-Saturday, 10 am-6 pm. All pending queries will be solved on priority the next day. 

    Please note that we do not solve customer queries on WhatsApp

    Cancellations will only be possible till the order has not been dispatched from our warehouse. 

    To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, briefs, trunks, and perfumes. THE MINIES may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

    Once a product is exchanged and delivered, no further actions such as exchange or refund would be applicable to that order.

    REFUNDS FOR FREE PRODUCT DEALS

    Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns or exchanges.

    SELF-SHIPPING OF ORDERS FOR RETURNS/EXCHANGE

    In case your pin code is non-serviceable for a reverse pick up, you’ll have to courier the product(s) to the following address:

    THE MINIES 

    605, Square, 11, Chanakyapuri Rd, Chanakyapuri Society, Raghuvir Nagar, Kasturba Nagar, New Sama, Vadodara, Gujarat 390008

    +91 9998 292809

    Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number are mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account in case of prepaid and in the form of a coupon code in case of COD.

    PLEASE NOTE: 

    We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India

    TERMS AND CONDITIONS:

    Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.

    If you have received an SMS or EMAIL of the order delivered status and if it's not received by you, please email or contact us within 24 hours. 

    Email: letschat@theminies.com 

    Phone no.: +91 9998 292809

    The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents, and wrappings while returning the product(s) in the same condition as received

    In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail letschat@theminies.com with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.

    Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund. Once we receive the products, our quality control team will examine them for all defects or variations, based on your claim. If we find that a customer is misusing the exchanges and refunds policy, we reserve the right to refuse the request.

    Please click on SCHEDULE AN EXCHANGE/ RETURN within 7 days of delivery with your order number

    You will receive a confirmation as soon as the Product is received, and your payment will be processed within seven business days of receipt of the returned package.

    FOR RETURN AND REFUND CONDITIONS, PLEASE REVIEW OUR TERMS AND CONDITIONS.

    How do I return?

    • Enter your order number and email address in the fields above and click Start
    • Follow the instructions and select the items you want to return
    • You will get a confirmation email with the shipping guidelines once the return request is approved

    We will not be able to offer an return or exchange if:

    • The product is returned without original packaging, including price tags, labels, freebies and other accessories or if the original packaging is damaged.
    • Defective products that are not covered under seller/manufacturer’s warranty.
    • The product is used or altered.
    • If the request is initiated after 15 business days of order delivery.
    • Please note: For select marketing campaigns or sale periods, special exchange/ return rules may apply. Information regarding this is mentioned on the promotion banner. For any clarification, please feel free to get in touch with our customer care team.

    What items are returnable?

    You can return your items within 7 days of receipt of your shipment.

    • They must be in original condition
    • For clothing, unwashed and unworn
    • In the original packaging

    Free gifts or promotional items are not returnable!

    Are there any charges for return?

    • There are no charges for return
    • Original shipping charges are non-refundable
    • You are responsible for the charges of the return shipping

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days