FAQs

What is The Minies?

THE MINIES: Jewelry for Two Hearts, One Love

THE MINIES isn't just a jewelry brand, it's a celebration of love's connections. We create pieces that transcend adornment, becoming symbols of the unique bond between couples. With THE MINIES, you'll find jewelry that whispers your love story, a silent expression of shared moments and unwavering commitment.

What kind of jewelry does THE MINIES offer?

THE MINIES specializes in beautiful and delicate pieces crafted from 92.5 sterling silver.

Is all your jewelry made from sterling silver?

Yes! We use only high-quality 92.5 sterling silver for all our jewelry. This ensures a beautiful shine, durability, and affordability.

What are the benefits of wearing sterling silver jewelry?

Sterling silver is a classic and versatile metal that complements many styles. It's also hypoallergenic for most people, making it a great choice for those with sensitive skin.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 7 days for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.

How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and delivery of your package.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location

How can I contact customer service?

Our dedicated customer service team is here to assist you with any questions or concerns you may have. You can reach us via email at letschat@theminies.com or through our contact form on the website.

Do you offer wholesale or bulk ordering options?

Yes, we offer wholesale partnerships and bulk ordering options for businesses or organizations. Please contact our wholesale team at letschat@theminies.com for more information and pricing.

How can I contact your customer support?

You can reach our customer support team through the Contact Us page on our website. We're here to assist you with any questions, concerns, or inquiries you may have.

Is my payment information secure on your website?

Absolutely. We prioritize the security of your personal and payment information. Our website uses industry-standard encryption technologies to ensure a secure shopping experience.

How do I care for my THE MINIES jewelry?

To keep your sterling silver jewelry looking its best, we recommend:

  • Storing it in a cool, dry place when not in use.
  • Polishing it gently with a soft cloth to remove tarnish.
  • Avoiding harsh chemicals and cleaning agents.
  • Removing your jewelry before showering, swimming, or exercising.

Will my sterling silver jewelry tarnish?

Sterling silver naturally tarnishes over time. This is a normal process caused by exposure to air and certain elements. With proper care, you can minimize tarnishing and easily restore the shine.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at letschat@theminies.com

Other inquiries? Let's chat.

Please email us at letschat@theminies.com